Effective Date: January 24, 2025
Welcome to Khokhar Mart! By accessing or using our website, you agree to abide by these Terms and Conditions (“Terms”). These Terms govern your use of our services, including shopping, payment, shipping, and returns. If you do not agree with these Terms, please refrain from using our website.
1. General Overview
Khokhar Mart is your trusted online destination for premium kitchenware and related products. We aim to provide a seamless shopping experience while delivering high-quality products to your doorstep. These Terms outline the rights and responsibilities of both Khokhar Mart and its customers.
2. Account Registration
To place an order on our website, you may be required to create an account. When creating an account, you agree to:
- Provide accurate and complete information.
- Keep your login credentials secure and confidential.
- Notify us immediately of any unauthorized access to your account.
Khokhar Mart is not responsible for any loss or damage resulting from unauthorized account access due to your failure to maintain confidentiality.
3. Product Information
We strive to provide accurate descriptions, images, and pricing for all our products. However, there may be occasional typographical errors, inaccuracies, or omissions. Khokhar Mart reserves the right to correct any errors and update product information without prior notice.
4. Payment Methods
We offer the following payment options to our customers:
- Cash on Delivery (COD): You can pay for your order in cash upon delivery. Please ensure you have the exact amount ready, as delivery agents may not always carry change.
- Online Payment: If available, you can opt for secure online payment methods, such as credit/debit cards or other digital payment systems.
Important: Orders placed under COD must be confirmed via phone or email before shipping. In cases of failed deliveries due to incorrect addresses or refusal to accept, Khokhar Mart reserves the right to cancel future COD orders for that customer.
5. Pricing Policy
All prices displayed on our website are inclusive of applicable taxes unless stated otherwise. Prices may vary depending on promotions, discounts, or updates. Khokhar Mart reserves the right to modify prices at any time without prior notice.
For COD orders, delivery charges may apply, and these will be clearly communicated at checkout.
6. Shipping and Delivery
We aim to process and ship orders promptly to ensure timely delivery. Shipping details:
- Delivery Time: Estimated delivery times will be provided during checkout. These may vary depending on your location.
- Delivery Charges: Shipping fees (if applicable) will be displayed at checkout.
Khokhar Mart is not responsible for delays caused by unforeseen circumstances such as natural disasters, courier issues, or other external factors.
7. Returns and Refunds
We value customer satisfaction and offer a flexible return and refund policy:
Eligibility for Returns:
- Items can be returned within 7 days of delivery.
- The product must be unused, in its original packaging, and in a resalable condition.
- Certain items such as consumables or clearance products may not be eligible for return.
Return Process:
- Contact our customer support team at support@khokharmart.com with your order details and reason for the return.
- Our team will provide instructions for return shipping or pickup.
Refund Policy:
- Refunds for eligible returns will be processed within 7-10 business days of receiving the product.
- Refunds will be issued via the original payment method. For COD orders, refunds will be processed as store credits or direct bank transfers.
Damaged or Defective Items:
If you receive a damaged or defective item, please report it to us within 48 hours of delivery with proof (photos/videos). We will arrange for a replacement or full refund.
8. Cancellation Policy
Customers can cancel their orders under the following conditions:
- Cancellation requests for COD orders must be made before the order is shipped.
- For online payment orders, cancellations must be requested within 24 hours of placing the order.
Khokhar Mart reserves the right to cancel orders if:
- The product is out of stock.
- There is an issue with payment authorization.
- There are inaccurate delivery details provided by the customer.
9. Privacy and Security
We take your privacy seriously. Any personal information you provide during account creation, order placement, or payment will be handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your data as outlined in the Privacy Policy.
10. User Responsibilities
As a customer, you agree to:
- Use the website for lawful purposes only.
- Provide accurate information during account registration and checkout.
- Refrain from engaging in activities that may harm the website, including hacking or spreading malware.
11. Intellectual Property
All content on our website, including text, images, logos, and software, is the property of Khokhar Mart and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content without our written consent.
12. Limitation of Liability
Khokhar Mart is not liable for:
- Any loss or damage arising from delays, errors, or omissions in the delivery process.
- Indirect or consequential damages resulting from the use of our products or services.
Our total liability is limited to the amount you paid for the product or service in question.
13. Amendments to Terms
Khokhar Mart reserves the right to update these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will take effect immediately. It is your responsibility to review these Terms regularly.
14. Contact Us
For questions or concerns regarding these Terms and Conditions, don’t hesitate to get in touch with us:
Email: info@khokharmart.com
Phone: +15126785225
Address: 5900 Balcones Drive STE 41935, Austin, TX 78731, USA